Customer Success Manager in IT company

Crassula

Москва
Постоянная работа
Полная занятость

12 д. назад

Responsibilities:Building long-term relationships with key clients.Addressing customer concerns and complaints.Act as point of contact for complaints and escalate issues as appropriateCollaborate with internal teams (e.g. IT, Technical support, senior management) to address customers’ needsRequirements:

Demonstrated experience as a Client Relations Manager or Relationship Manager, particularly with business clients
Proven track record of meeting and exceeding targets
Background in customer service; Fintech or banking industry knowledge is a plus
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Ability to work well with a team

Benefits:

Remote work in the rapidly growing international company
You will have the opportunity to grow inside of our company
You will have the opportunity to join an international recognized, award-winning team
You will have care about you and your work

We will contact only candidates invited to an interview.Crassula is an international award-winning FinTech company, which connects 40+ professionals for the purpose of building modern FinTech solutions on its technological platform.We provide White Label Cloud Banking software that helps companies to build and launch Banking projects, PSPs, NEO-banks, Wallets, FX services and other FinTech products in days.Crassula uses a hybrid employment model, where teammates can choose to work in the offices located in London, Riga, Limassol or remotely.Our team shares experience in banking and payments, compliance and sales, design and security, which helps us to always move, improve and deliver in a professional and friendly manner.

HeadHunter

Откликнуться