Customer Service Representative (HYBRID)
Avenica
- Naperville, IL
- $20.00-22.00 per hour
- Permanent
- Full-time
- Respond timely to verbal and written inquiries from members, providers, brokers, or group administrators.
- Accurately process claim adjustments.
- Review and process claims, and troubleshoot when necessary if there are technical errors or discrepancies.
- Maintain and follow up on documents for all adjustment requests, check investigations, overpayment letters and e-forms.
- Complete and maintain daily reports.
- 1-2 years in a high volume customer or call center environment required
- Must be legally authorized to work in the US, Avenica is not able to provide sponsorship at this time
- High School Diploma required
- Strong customer service skills
- Excellent communication skills
- Strong organization skills and attention to detail
- Strong computer skills
- Experience within insurance, healthcare, or dental is a plus, but not required!
- Bilingual in Spanish is a plus