Senior Pensions Administrator
Abenefit2u
- Central London
- £30,000-45,000 per year
- Permanent
- Full-time
- Undertaking system testing including calculation, letter and process testing.
- Providing information for management reports including, accurate and timely completion of timesheets, information regarding work allocation and volume, identifying and escalating risks to the business and any other information as may be required.
- Investigating, taking responsibility for, and completing complex casework as required, liaising with the Technical Team as appropriate.
- Assisting the Payroll team in resolution of queries and supporting other teams within the business when required.
- Running pension increase routines or other annual tasks as required.
- Identifying and discussing performance, capability and conduct issues with the Assistant Administration Managers for resolution, and training Technicians and Trainees, or any other employee, in any working area where skills and knowledge are lacking, adopting a policy of continuous improvement as an individual and within the team.
- Checking casework in accordance with client service agreements and deadlines and providing support in the processing of all benefits calculations, caseworks and team activities, and resolve identified queries.