About Us:Kerhoulas Dental is conveniently located in the Village of Streetsville, just off Queen Street South on Thomas Street. Our Mississauga office has been designed for our patients' comfort and convenience. We love our community and have been passionately serving our Mississauga patients for years. Check out our website to learn more!The Opportunity:We're seeking a Treatment Coordinator to join our team! As a Treatment Coordinator, your main responsibility will be to effectively communicate treatment options and associated costs to our patients. You'll serve as the liaison between our doctors and patients, gathering information from new patients, collaborating on treatment plans, and presenting these plans to our patients.We're looking for someone who is knowledgeable about various treatments, timelines, and capable of negotiating financial arrangements with our clients. Additionally, you'll create a welcoming environment for our patients, especially those with concerns about dental expenses.In this role, you'll also coordinate with other offices involved in patient care and handle internal accounting tasks to support our practice's profitability goals. If you're passionate about patient care and have strong communication and organizational skills, we'd love to have you join our team!Schedule: Full-TimeMondays 12:00pm - 8:00pmTuesdays 7:30am - 5:00pmWednesdays 11:00am - 7:00pmThursdays 12:00pm - 8:00pm2 Saturdays/month 10:00am - 3:00pmBenefits of Joining Our Team:Competitive compensationFree on-site parking for staffTotal rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory servicesCareer development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing educationAttend social and CE events to network with dental professionals in your communityWork-life balance and flexibilityAccess to modernized technology to provide optimal oral care to patientsResponsibilities:Be present during comprehensive exams to understand patient treatment need and when necessary, attend re-care exams to understand patient treatment needsEnsure patients understand their treatment planHandle objections to the proposed treatmentPresent case fees and financial options to patientsPresent or co-present the treatment plan and consentEducate patients, as necessary, regarding their dental benefitsParticipate in huddles by providing vital information for customer service and case acceptancePrepare for the Perfect Day meeting by reviewing the day’s patients with outstanding treatment needs and presenting them to the teamDetermine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangementsEnsure patients are up-to-date on their financial obligationsProactively communicate with the back office so they know any changes in the patient’s financial statusMaintain the consultation room neat, orderly, and welcomingAssist in maintaining and developing systems such as checklists to verify workflow and streamline patient careComplete other daily task checklists as assignedAsk satisfied patients for a referral/online testimonialWrite or call patients who made a remarkable impact on the office, thanking them for being patientsFully utilize administrative time to prepare for the next dayAbout You:A minimum of 2+ years of experience in a Treatment Coordinator roleComprehensive knowledge of dentistry and the ability to explain procedures in simple termsExceptional communication skills, both verbal and writtenProficiency with computer systems and familiarity with dental softwareOutstanding customer service and telephone etiquetteSelf-motivated with the ability to work independentlyStrong influencing and negotiation abilitiesExcellent organizational skillCreative problem-solving abilitiesA thorough understanding of scheduling and financial systemsThe capability to thrive in a team environment and contribute positivelyAbility to work autonomously, taking initiative and responsibility for tasksCandidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
