The Customer Service Representative is responsible for providing timely and high- quality service to users, as well as collecting, analyzing, and understanding user needs and preferences. This includes but is not limited to:Handling user inquiries, complaints, and requests in a professional and efficient mannerCollecting and analyzing user feedback to understand user needs.Planning and executing events and activities to enhance user engagement( and satisfaction)Managing and maintaining relationships with users, ensuring their needs and expectations are met.Collaborating with other teams to enhance the service satisfactionOther tasks assigned by the supervisor.