Essential Job DutiesMaintains a positive attitude and always demonstrates teamwork.Performs general customer service duties to ensure resident satisfaction.Answer telephone in a professional manor and route call to the appropriate party.Answers questions of residents and families, addresses concerns, problem solves with the management team to create appropriate solutions.Advertises, interviews and hires for open positions effectively.Facility management – serves as primary contact for all operational and functional management of the building.General knowledge of the building and its functions.Ensures annual and quarterly inspections of facility systems are conducted per State guidelines and regulations.Must have (or be able to learn) knowledge of chemicals and equipment necessary to properly clean facility per State infection control guidelines and regulations.Manages schedule on 7 Shifts.Maintain certification book, W-9’s.Processing and recording of facility invoices, communicating invoices with Central Office.Conduct tours as needed.Update and maintain resident/employee birthday list.Complete daily staffing sheet with recording attendance tracking.Assist resident with Activities of daily living, including but not limited to dressing, grooming, dining, etc.Exemplary computer skills.Familiarizing monthly training and complying with state regulations for completeness.Schedule, maintain, and adjust employee schedules.Take on-call on a rotating basis with the Administrator and Resident Care Director.Cover shifts as needed.Monitor Supervisor’s log book for completion of tasks assigned.Maintain appearance of building.Coordinate with outside source for maintenance of the building (i.e. lawn, maintenance, carpets).Encourage and motivate shift supervisors and caregivers and bring forward new ideas to better these roles.