Senior Associate, Technology Operations (Dynatrace)
Western Union
- Pune, Maharashtra
- Permanent
- Full-time
- To design, implement, integrate, and maintain IT operations management (ITOM), AiOps platform and Monitoring functions using several tools at the core of Western Union technology world.
- Liaising with different teams and stakeholders to understand business problems and requirements, and subsequently build processes and solutions to achieve desired outcomes.
- To make Western Union IT operations more effective and efficient by enhancing collaboration, automation, change, event, incident and problem management processes and capabilities.
- Ability to work on medium to complex projects under limited supervision and able to prioritize workload to achieve the team goals.
- Ability to query and analyze data to generate reports, analytics, and recommendations.
- Document and manage audit related processes and tasks.
- Interact with other internal departments to formulate recommendations and actions.
- 4 to 6 years of relevant work experience, or equivalent.
- Hands on deep level knowledge using Dynatrace platform and ability to handle Dynatrace monitoring instrumentation and regular platform upgrades independently.
- Good experience in Monitoring tools/AIOps/SRE/AWS/Development related technologies.
- Exposure to AWS cloud with experience on at least one of several tools (Micro Focus suite, Big Panda, AWS OpenSearch) with experience in integration/implementation.
- Experience with Agile methodologies, including the Scaled Agile Framework (SAFe).
- Strong communication skills with ability to interact with cross-functional roles.
- Efficiency to manage and prioritize multiple projects and tasks independently.
- Outstanding communication, presentation, and leadership skills.
( ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your India specific benefits include:
- Employees Provident Fund [EPF]
- Gratuity Payment
- Public holidays
- Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
- Annual Health Check up
- Hospitalization Insurance Coverage (Mediclaim)
- Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
- Cab Facility
- Relocation Benefit