Front Desk Agent
Pathfinder Hospitality
- Austin, TX
- $16.00 per hour
- Permanent
- Full-time
- Accountability: We honor our commitments and each other with reliability and responsibility.
- Collaboration: Everyone's thoughts and opinions are important.
- Empowerment: We learn from our successes and failures and strive to evolve as we grow.
- Engagement - We are ambassadors in all aspects of our industry through advocacy.
- Innovation: We use creativity to turn the Ordinary into Extraordinary
- Integrity: We honor our promises and fulfill our commitments.
- Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
- Transparency: We openly share successes and failures. We are accountable in all our business practices.
- Customer service experience is essential. Hotel front desk experience is a plus, but not required.
- Fluency in multiple languages such as Spanish and English is a plus, but not required.
- Excellent communication and interpersonal skills with a positive and friendly attitude.
- Strong problem-solving skills and ability to multitask.
- Proficiency in computer skills.
- Knowledge of the local area is helpful.
- Ability to work weekends and holidays.
- Comfortable assisting in hotel sales and marketing efforts, contributing to enhanced brand awareness and increased sales.
- Serve as a hotel brand ambassador: you will embody the hotel's values and personality in every interaction, creating a positive and memorable guest experience. Additionally, you will utilize our company social media platforms and opportunities through guest interactions to effectively market and promote the hotel's offerings, contributing to enhanced brand awareness and increased sales.
- Warmly greet guests at check-in and check-out, creating a remarkable guest experience.
- Process guest payments and reservations, and go the extra mile to deliver exceptional platinum service, anticipating guest needs and exceeding expectations.
- Respond to guest inquiries and resolve concerns promptly, ensuring their satisfaction through proactive problem-solving.
- Maintain accurate guest registration records and room assignments, guaranteeing smooth hotel operations.
- Promote and upsell hotel rooms and amenities confidently, exceeding revenue targets through persuasive communication.
- Maintain a professional appearance, reflecting the hotel's brand and setting a positive tone for guest interactions.
- Contribute to a friendly and supportive team environment, fostering collaboration and a passion for exceeding guest expectations.
- 8 paid holidays, flexible PTO and Vacation
- Birthday Pay
- Additional paid time off for Community Involvement
- Health Insurance
- IRA Match Program
- Mental Health & Wellness Program including a Life Coach
- Employee Development Program
- Discounted hotel stays for brands within our portfolio