Sr. Data Analyst, Go-To-Market Enablement

Zendesk

Ciudad de México
Permanente
Tiempo completo

Hace 15 días

Job DescriptionWho we're looking forZendesk is seeking a Sr. Data Analyst to join the Go-To-Market (GTM) Enablement team which supports business development, presales, sales, services, renewals and other GTM functions. We have a strong desire to uplevel & transform into a data-driven enablement team, so every major decision starts with data analysis to find opportunity areas and measure our efforts.This position will report to the Director of GTM Sales Intelligence. You will analyze, track and evaluate the customer's journey through the sales funnel. You will lead frequent reviews where you will provide visibility into the reasons behind improvements or underperformance on core critical metrics.GTM Intelligence is charged with benchmarking, measurement and insights generation for the sales organization. You will support functional leaders, democratizing data & insights and conducting in-depth analysis on critical initiatives.You don’t know just how to crunch numbers, you are a people person who can communicate with both business and technical audiences. You proactively seek to solve problems and don’t always require direction. You are a great teammate, a fun fact sharer, looking to inspire and be inspired, not needing sole credit for wins, and able to support others selflessly. You are a spunky person who actually enjoys a challenge and sees it as an opportunity. Unafraid to admit failure and always eager to find solutions, you are resourceful, self-motivated to learn, and unafraid to ask questions in order to grow. More importantly, you feel comfortable wearing many hats and can connect the dots when trying to understand the key drivers of business performance.What you'll be doing

Work with various Sales/GTM leaders and enablement counterparts to align on enablement engagement and business outcome metrics.
Track, measure, and report on critical metrics to demonstrate the value, impact, and return on investment of the gtm enablement organization
Build foundational intelligence to track how enablement engagement impacts sales performance.
Participate in weekly critical metric reviews and be prepared to present insights across roles, segments, regions, and tenure.
Collaborate effectively with extended analytics teams to get to data insights quicker
Collaborate with other analysts and data engineers to investigate and troubleshoot new data sets and structures
Monitor metric performance rigorously, and don't hesitate to point out new trends or flag potential issues.
Innovate! We want you to stretch the possible boundaries by exploring new technologies. (think ChatGPT, AI, etc.)

What you bring to the roleBasic Qualifications:

BS/BA degree in business, statistics, data science, engineering
4+ years of experience in business analytics, sales analytics, revenue analytics, marketing analytics, data science, product analytics, or customer analytics
Business Intelligence development experience. Fluent in SQL (any version).
Experience with Tableau, MicroStrategy, Looker, or similar BI tools
Experience with Seismic a huge plus
Excellent written and verbal communication skills. Comfortable presenting data and confidently providing recommendations to senior-level partners, even when ambiguity is involved.
Must be fluent in English

Preferred Qualifications:

Familiarity with both the sales funnel and sales metrics.
Experience working in B2B
Track record of creative thinking focusing on consistently improving existing processes to enhance our intelligence.
Experience analyzing CRM data is a plus
Scripting in Python or R is a plus
MS in Statistics, Data Science, Business Analytics, or MBA a plus

#LI-WO1Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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