Hostess

• To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
• Provide a warm and friendly welcome, leading guests and seating them at their table
• Take telephone bookings and maintain a clear and organized reservations book
• Assist in the set-up of tables and displays
• Maintain and update guest database
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to supervisor
• Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
• Maintain good working relationship with own colleagues, and all other departments
• Correct preparation of all necessary operational material in the back office
• Learn safety, sanitation and hygiene policies
• Present check to guests and performs cashiering function if needed
• Effectively control guest flow in the restaurant ensuring maximum turnover
• Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
• Train waitstaff and bus staff in hostess standards
• Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards
• Carry out any other duties as and when assigned by the Management of the Hotel
• Assist other Food & Beverage Outlets in their operations within peak times when needed

• Excellent reading, writing and oral proficiency in English
• Well-presented and professionally groomed at all times
• Strong interpersonal skills and able to establish a good rapport with guests
• Possess full knowledge of restaurant's seating/table plan
• Computer knowledge (Microsoft Excel, Word, PowerPoint)

• Secondary education

• 2 year Hotel experience in F&B

Accor