Executive Director, Restaurant Product Solution & Migration

NCR Corporation

  • Atlanta, GA
  • Permanent
  • Full-time
  • 1 month ago
About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.The NCR Voyix Restaurant tech business is investing heavily in product innovation to maintain its leadership position in the market! Technology is central to helping restaurants manage their operations, grow their revenue, and drive engagement with their customers. NCR’s restaurant business is transforming and we need strong leadership to help us drive progress. Our market-leading product portfolio includes point-of-sale, e-commerce, back-office solutions, data and analytics products, consumer engagement and marketing…everything that’s needed to run a restaurant end-to-end. We serve the largest global restaurant groups, along with local neighborhood restaurants (and everything in between).The Executive Director, Restaurant Product Solution & Migration role reports directly to the head of product management for the restaurant business at NCR Voyix. This mission critical leader is responsible for defining the strategy and governance around the migration of our restaurant customers to our new, innovative products. In addition, this leader will spearhead strategic solution initiatives including portfolio pricing, upgrade management, contract evolution, and next generation services models.POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
  • Define the overarching strategy to migrate customers seamlessly onto our next generation solutions across a robust software and hardware portfolio
  • Define overall migration program governance for product management, sales & sales engineering, sales ops, legal, strategic pricing, and additional cross-functional areas
  • Led product strategy for critical solution initiatives that impact a successful migration, including strategic pricing, contract modernization, upgrade approach, hardware migration, and more
  • Obsessively track progress, uncover roadblocks, and quickly solution against impeding challenges
  • Evangelize tech modernization internally and with our customers
  • Develop scalable tools, processes, templates, etc to enable cross-functional stakeholder engagement and progress against migration KPIs
  • Direct software engineering team to create scalable, automated tools to enable migration
  • Be a passionate people leader and focus on strong people leadership, employee development, and team morale
  • Inspire your direct team and cross-functional stakeholders to drive continuous improvement, fail fast, and increase automation
  • Be obsessed with finding efficient solutions and making things simpler
  • Disrupt the status quo, be willing to try new things and iterate based on feedback
  • Key interactions –Product Managers/ Sales/ Sales Engineers/ Marketing/ Engineering/ Finance/ Legal / Customer Support/Deployment
  • Key business KPIs- customer adoption of new solutions, ARR, total and platform sites
  • Key leadership KPIs- team attrition, satisfaction, and diversity/inclusion metrics
BASIC REQUIREMENTS & EXPERIENCE:
  • Bachelor’s degree or equivalent practical experience
  • 10 years of experience in product management or product strategy
  • 5+ years of people management experience, leading high performing teams through the product lifecycle and development processes
  • Experience managing projects and communicating across teams and levels
  • Experience in the technology industry, preferably with platform-based technology
  • The intellect and energy to excel in a complex, ever-changing environment, coupled with the poise and ability to act calmly in high pressure environments
  • Possess a blend of technical and business savvy that includes big picture vision and the drive to make that vision a reality
  • Track record of using quantitative and qualitative data to prioritize and make decisions
  • Excellent problem-solving skills and creativity
  • Grit and resilience
  • Excellent cross-functional team collaboration and influencing skills
  • Excellent communication skills (both written and verbal)
  • Proven track record of delivering results
Offers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumesOffers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

NCR Corporation