IT Support Specialist Contractor
Nevro Corp.
- Redwood City, CA
- $30.00-45.00 per hour
- Contract
- Full-time
- Responds to questions/requests with clarity and courtesy from the Jira helpdesk
- Onboarding new hire process for all employees
- Provide support via phone, web, remote desktop (LogMeIn), and email to assure continuity of core business
- Setup and configure new laptops
- Troubleshoot daily issues with end user’s laptops, monitor and printers and escalate to tier 2 if needed
- Effectively interfaces with staff
- Support meeting and conference calls with Zoom and MS Teams
- Prioritizing daily task within Jira HD
- Support end user in different region as well as AUS, EMAE and Costa Rica
- Other duties as assigned
- Will require to be in the office 5 days a week
- 3+ Years of experience in Corporate IT support and administration
- Excellent communication and customer service skills
- Customer service detail orientated
- Willing to consult with clients and provide simple and timely solutions
- Strong written skills and detailed orientated
- Prioritize day to day activities
- Knowledgeable in Zoom conference and webinars and MS Teams is a plus
- Ability to work across various time zones in multi-cultural environments
- Excellent problem-solving skills
- Strong technical documentation skills
- Self-Starter – Employee is expected to manage their own time and work a full professional day
- Windows Desktop Support (Windows 10)
- Knowledge and experience in SCCM and Intune
- Proficient with MS Office 365 products
- Apple Mac Support and products (JAMF) is a plus
- Mobile Device Support (iPhone, iPad, Android)
- Imaging Tools such as MDT
- Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment.
- Excellent facilitation and organizational skills.
- Strong critical / analytical thinking and problem-solving skills.
- High energy level, adaptive and a strong team player with a good work ethic.