North America Marine Commercial Support Advisor
RINA
- Sunrise, FL
- Permanent
- Full-time
- Create and maintain accurate customer records in the database.
- Ensure that customer information is up-to-date and complete.
- Handle customer inquiries related to account information and updates.
2. Offer Emission and Simple Pricing:
- Assist in the creation and emission of offers for clients.
- Implement and manage straightforward pricing strategies in collaboration with the sales team.
- Ensure consistency and accuracy in offer documentation.
3. Administrative Support:
- Provide administrative support for the commercial team, including document preparation and data entry.
- Maintain organized files and records related to customer interactions and offers.
- Collaborate with team members to streamline administrative processes.
4. Customer Communication:
- Communicate effectively with clients regarding offers, pricing, and relevant updates.
- Ensure prompt and professional responses to customer queries.
5. Data Analysis and Reporting:
- Assist in data analysis tasks related to customer interactions, pricing, and market trends.
- Generate reports to support decision-making processes within the commercial team.
- Contribute to the improvement of data analytics and reporting processes.
6. Documentation and Record Keeping:
- Maintain accurate and organized records of customer interactions and transactions.
- Document details of offers, pricing agreements, and other relevant information.
- Ensure compliance with company policies regarding record-keeping.EducationHigh School Diploma/GED in Business Administration Finance Management or MarketingQualificationsHigh School Diploma/GED in Business Administration Finance Management or Marketing- Any previous experience in business support, customer service or a related field. Knowledge of the maritime business could be an advantage.- Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers.- Computer skills are necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant MS software tools such as Excel, Word or PowerPoint.Competencies
- ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
- BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
- CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
- EARN TRUST - Take everyone's opinion into account and remain open to diversity
- MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
- MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
- PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
- PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
- THINK FORWARD - Capitalise on experiences and translate them into action plans for the future