Shipping and Logistics Manager
Husqvarna
- Lenexa, KS
- Permanent
- Full-time
- Oversee the daily activities of the Logistics, Special Accounts & Shipping departments
- Provide guidance to staff when unique circumstances arise. Act as a decision maker on issues that need to be elevated to a higher level
- Conduct performance appraisals and provide regular performance feedback and development opportunities to the team
- Ensure compliance with established policies and procedures outlined in the employee handbook
- Act as a change agent/lead in support of company initiatives & process improvements
- Ensure teams are meeting all KPIs and Service Level Agreements.
- Utilize staff to maximize productivity as needed
- Transportation and cost reduction opportunity analysis. Plan and manage logistics/freight spend while implementing cost analysis measures
- Establish and communicate key metrics that drive operational improvements in outbound freight spend and recovery across Construction Products division
- Coordinate project implementation for transportation and logistics cost reduction opportunities. Plan and implement long term projects using Transportation Management System (TMS).
- Act as primary contact on discussions and negotiations with 3rd party freight providers to drive improvements in services and reductions in annual spend
- Adhere to established procedures and policies, and make recommendations for improving or implementing policies to control air freight, expedite fees, and other freight expenditures
- Ensure that all policies, procedures and controls are followed and that controls are in place to support shipping compliance and requirements for dangerous goods
- Assist in gathering transportation data to be used in weekly and monthly transportation KPI’s
- Provide assistance with special projects, as required
- Provide daily support to Customer Service and Sales teams on expediting and tracking inbound product shipments to improve delivery commitments to customers
- Develop and maintain SOP (Standard Operation Procedures)
- Communicate service issues to DC staff and Customer Service, including but not limited to on-time performance or service disruption
- Ensure that products are shipped in the most timely and efficient manner according to Husqvarna policies and procedures
- Assist with freight claims and CRM (Customer Relationship Management) response processes from initiation, filing and collection. The CRM items need to be addressed, researched and resolved in a timely manner.
- Resolve transportation issues for delivery requirements. Work with customer service and sales to ensure timely shipping and prioritization of orders/shipments.
- Answer questions regarding transportation from customer service, plant, sales and warehouse staff
- We are BOLD – We dare to think and be different. We are pioneers – constantly pursuing new ideas and better ways of doing business. We have the courage to disrupt the status quo and shape the future.
- We are DEDICATED – Our passion is what drives us to shape great customer experiences. It’s been our constant since 1689. Our grit and determination are what delivers results.
- We CARE – We put people first – our customers, our team and future generations. Care is what connects us, spurs our growth and our ability to win together.
- Effectively manage people and processes while working effectively cross-functionally with internal and external partners and customers
- Flexible and adaptive to internal processes and change, delays or unexpected events
- Strong organizational skills, and a demonstrated ability to manage multiple priorities and work effectively in a fast-paced, high pressure work environment with a sense of urgency
- Takes initiative, driven, self-reliant and enjoy multi-tasking in a fast-paced environment
- Strong business acumen, including a thorough understanding of supply chain and interdependent relationships and impact of decisions
- Working knowledge of rating and pricing schemes, and methods for all transportation modes, including the mechanics of LTL class rate tariffs, small parcel zone-based tariffs, and TL mileage based tariffs, as well as the basis for accessorial charges
- Working knowledge/understanding of international shipping requirements
- Strong negotiation skills, including a sound understanding of legal terms and conditions
- Strong analytical skills, including an ability to synthesize, interpret, and communicate trends resulting from multiple data sources
- Strong communication skills to include verbal, written and presentation
- Advanced proficiency in MS office software applications (Word, Excel, Powerpoint, Access) and distribution management software
- Bachelor’s Degree Business required or equivalent work experience
- At least 2 years of experience in logistics and/or transportation, including full truckload (FTL), less than full truckload (LTL), air small package and ocean transportation
- At least 3 years of previous managerial experience
- Working between a warehouse and office environment
- Travel up to 10-15% (primarily by air)
- Heavy PC use
- Daily, weekly, monthly and annual deadlines
- Fast paced warehouse environment