Operations International Performance Engagement Director F/H
Keolis
- Courbevoie, Hauts-de-Seine
- CDI
- Temps-plein
- Organizing and managing community events (such as calls, workshops, and seminars)
- Following up on meetings (such as benchmarks and best practices, cross-presentations or cross-assessments, and local support) and their agendas
- Carrying out specific “on-demand” local support missions or audits/assessments for operations (such as organization, performance, turnaround projects, and change management), using relevant HQ Operations toolkits (such as absenteeism, road accidents, and resource monitoring) built by HQ Operations experts
- Following up on the deployment of the Keolis Way Operations assessment tool and improvement action plans. Both the implementation and sustainability of performance levers are considered key factors for success.
- The community's internal communication (such as media like the Keo’Operations newsletters) by providing contacts, content, interviews, etc.
- The Kiho continuous improvement approach when needed, such as providing local support to Kiho teams, conducting complementary assessments on organization and processes, and contributing to the building of Kiho international toolboxes
- Updating and improving Group referentials and tools (such as new toolkits and training modules)
- Bids and mobilization processes when required (such as providing support to bid or local teams and conducting bid reviews) by implementing Group methodologies or tools and providing training
- Updating and rolling out the self-assessment tool and methods
- Developing the app used by the entities
- Engaging the community on the Operational Excellence workstream
- Fluent in English and French
- At least 10 years of experience in team and operations management, preferably within an international environment
- Experience in implementing Operations tools and processes is valuable
- Strong communication, teamwork, and team and expert support skills
- Autonomous and able to add value to a network of international COOs and experts
- Knowledge of safety processes and rules (such as for trains, light rails, and metros)
- Basic knowledge of transport companies’ financial and HR rules and processes, as well as rolling stock (such as buses, coaches, light, and/or heavy rail) is also valuable.
CandiQuest
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