Telecom Site Technician
ViaPath
- Cleveland, OH
- Permanent
- Full-time
- Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstration service excellence.
- Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times.
- Prioritizing and planning of assigned service calls.
- Communicating updates associated with assigned service calls.
- Escalating problems when appropriate.
- Interacting in a professional manner with customers to foster positive relationships.
- Replacing telephony hardware and network components, basic maintenance practices.
- Pulling cable, mounting network devices, installing telephony hardware.
- Administer Kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions.
- Basic troubleshooting to include: defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures.
- Handle special projects as assigned by the Field Service Manager.
- Scheduled and/or unscheduled overtime work and callouts are to be expected.
- High school diploma or equivalent.
- Minimum of 1-2 years of related experience.
- Experience troubleshooting; ability to define problems, collect data, establish facts, and draw valid conclusions.
- Proficient in Windows OS, Microsoft Office Software, and other software programs that may be required.
- Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring
- Knowledge of wiring color code and fabrication of data cabling.
- Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
- Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips
- The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times
- Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.