E-Commerce Customer Support Associate

• Assist customers via chat, email, phone, and SMS
• Process orders, refunds, and exchanges efficiently
• Provide personalized product recommendations
• Maintain accurate customer records and feedback

• 1+ year of experience in customer service or e-commerce
• Strong communication and problem-solving skills
• Familiarity with Shopify and CRM tools
• Detail-oriented with a customer-first approach
• Ability to work remotely

• $5/hour plus commissions and annual raises
• Paid time off and health insurance
• Performance-based incentives
• Work-from-home flexibility

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