Customer Service Representative
HAMPTON S AIR HEATING AND AIR COND
- East Quogue, NY
- $18.00-25.00 per hour
- Permanent
- Full-time
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Make outgoing calls to follow up with customers an book appointments
- Answer emails, and chat messages daily
- Identify and assess customers’ needs to achieve satisfaction
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Able to work Saturdays
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters