General Manager
Tawani Enterprises
- Kenosha, WI
- Permanent
- Full-time
- Provide strong leadership, mentorship, and guidance to a diverse team of professionals.
- Foster a positive work environment that promotes teamwork, collaboration, and a customer-centric culture.
- Set performance goals, provide regular feedback, and conduct performance evaluations for all team members.
- Identify training and development needs, and ensure the team is equipped with the necessary skills to excel in their roles.
- Oversee strategies to grow and retain our membership base, ensuring customer satisfaction and loyalty.
- Coordinate and implement innovative marketing initiatives and campaigns to drive membership sign-ups and renewals in cooperation with our Membership Coordinator.
- Analyze membership data and market trends to identify opportunities for enhancing the membership program and improving customer experience.
- Collaborate with cross-functional teams to ensure seamless integration of the membership program with overall business operations.
- A prioritization of the utmost safety of all staff, patrons, and equipment within the facility.
- Oversee day-to-day store operations, including inventory management, visual merchandising, range operations, training, and customer service.
- Develop and implement effective sales strategies to meet or exceed revenue targets.
- Monitor key performance indicators (KPIs) and implement corrective actions as necessary to achieve financial goals.
- Ensure compliance with company policies, procedures, and operational standards.
- Foster a customer-centric environment by ensuring that exceptional customer service is delivered at all times.
- Address customer inquiries, concerns, and complaints in a timely and professional manner.
- Continuously seek ways to improve the customer experience through process enhancements and staff training.
- Conduct market research and competitive analysis to identify business growth opportunities.
- Develop and maintain relationships with vendors, suppliers, and business partners.
- Explore potential collaborations, sponsorships, and strategic alliances to expand the company's reach.
- Bachelor's degree in Business Administration, Retail Management, or a related field (or equivalent work experience).
- Proven experience as a General Manager or similar leadership role in the retail industry.
- Strong knowledge of retail operations, including inventory management, visual merchandising, and sales techniques.
- Experience managing membership programs and driving customer loyalty initiatives.
- Excellent communication, leadership, and interpersonal skills.
- Analytical mindset with the ability to leverage data to make informed business decisions.
- Proficiency in using retail management software and tools.
- Demonstrated ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
- Passion for delivering exceptional customer experiences and a strong commitment to customer satisfaction.