SC Asset Protect Team Member
JCPenney
- Lenexa, KS
- Permanent
- Full-time
- Team
- Responsible for training, scheduling, and leading their assigned shift(s) of Asset Protection Officers (APO) in the absence of the Asset Protection Manager (APM)
- Maintains the staffing and execution of processes at the Facility Truck Gate on their shift
- Works with the Asset Protection Team to provide Asset Protection awareness and education as directed by the APM throughout the Facility
- Ensure effective verbal communication channels are maintained with APOs and AP management
- Assist in the development and execution of training for APOs
- Preforms other assigned tasks directed by Asset Protection Manager.
- Shrinkage
- Implements various shortage control measures designed to develop leads for investigations as well as deter theft
- Provides leadership to team members by discussing various shrinkage topics in department start-up meetings
- Establishes protocols for the effective use of trending information by the AP team in a manner that identifies internal investigations and/or other causes for shrinkage
- Periodically audits departments for merchandise protection standard adherence
- Walks the facility’s floor to identify merchandise protection opportunities that deviate from company standards
- Safe & Secure
- Monitors Associate parking lots for unsafe conditions
- Conducts patrol activity inside and outside the Facility to detect unsafe conditions, physical security risks or occurrences, theft risks or incidents, and shrinkage risks and incidents
- Inspects parcels coming into and leaving the Facility
- Checks bags in accordance with Supply Chain bag check policy, check identification of persons entering the Facility, issues visitor badges, and notifies Facility Associates when visitors arrive
- Monitors all Associates that leave the Facility and performs inspections of parcels they are carrying, in accordance with Supply Chain bag check policy
- Monitors metal detectors in select jewelry locations
- Utilizes the CCTV system to monitor activities inside and outside the Facility
- Verifies trailers and drivers as they arrive at the Facility and depart the Facility (i.e. proper seals, signs of damage or break-ins, loads)
- Communicates with drivers and enters information into the Yard Management System
- Assist in the execution of all Emergency Action Plans (EAP)
- Assist in Accident Investigations as needed
- Assist with the employment of the Emergency Response Team (ERT)
- Assists with AED, fire extinguisher, and first-aid training
- Proactively identifies potential acts of theft and fraud by observing team member activity (random bag checks, facility audits, documents behavior, installs cameras, etc.)
- Interviews team members suspected of theft or fraud in accordance with company policies and properly documents all stages of the investigation
- Utilizes the Supply Chain Investigations & Market Investigation teams when necessary for the development of internal investigations
- Responds to all requests for information to investigative leads provided by members of these teams in a timely manner
- Creates and manages records using approved Company methods for reports of apprehension, witness statements, retention of evidence, and disposition of recovered merchandise
- Administers various physical security & control technologies designed to protect Company people and assets
- Performance Standards
- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, productivity, and attendance
- Character - Is authentic, transparent, fair and honest in interactions with others; keeps confidences; does not misrepresent self for personal gain
- Competence - Is skilled and has the experience required to do their job; understands and keeps up-to-date on competitive practices, market and industry trends, information and technology affecting their business and uses this knowledge to make effective decisions
- Courage - Will stand up and do what’s right for the business and team even if the decision is not popular; will act in accordance with beliefs despite criticism
- Service-Oriented - Gives full attention and consideration to the needs of others/customers, listens well and seeks to understand another point of view to help find the best solution or outcome; communicates clearly and effectively; provides helpful assistance to others/customers
- Cooperates - Actively participates on the team by sharing information; has positive attitude and is open to new and different ideas; works productively with teams, seeks win/win solutions, puts the priorities and needs of the larger organization ahead of individual needs
- Builds Relationships - Develops and fosters positive relationships with others over time; shows appreciation, support and respect for different styles, backgrounds, perspectives and needs
- Thinks Critically - Interprets and processes information and ideas using logic and reason; develops sound conclusions based on evidence and data
- Takes Initiative - Shows interest and takes action without being prompted; is motivated and resourceful in achieving successful results in a timely manner
- Solves Problems - Uses information, experience and knowledge to develop quality answers and plans to challenges and issues; actively looks for ways to help satisfy needs; is a continuous learner and pursues a high standard of performance
- Organization/Time Management - Plans and structures work; prioritizes tasks based on impact to sales, profit or customer experience; executes tasks in an efficient manner
- Detail Orientation - Gives careful attention to details in all aspects of the position