Business Analyst for Program Data Systems
Global Refuge
- Baltimore, MD
- Permanent
- Full-time
- medical, dental, and vision available on the first day of employment,
- professional development, tuition reimbursement,
- generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
- 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
- company 403(b) contribution of 3%, an additional 7% match which vests immediately,
- Family Building benefits for reproductive procedures, adoption/foster care assistance, and
- an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!
- Consult with CS and IT staff to identify, define, and document data needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
- Work with the Global Refuge Applications group to plan and prioritize development work and strategize on larger Global Refuge application directions.
- Liaison with stakeholders to identify data improvements for optimal operational performance. Manage Apricot development in data planning, analysis, and timely report submission. Analyze how systems/changes will impact processes, make improvements, and test system functionality.
- Design and develop comprehensive reports and interactive dashboards to support the needs of Children's Service leadership, ensuring timely access to accurate data for critical decision-making and compliance with policies and procedures established by the Office of Refugee Resettlement (ORR).
- Provide technical assistance, training, and guidance for staff regarding the use of data management tools.
- Provide Apricot end-user support - training and issue resolution - using Global Refuge's help desk tracking system.
- Prepare proposals for new systems and/or operations improvements in compliance with federal program reporting guidelines/regulations and Global Refuge program standards.
- Assess partner data entry and data integrity. Facilitate an Apricot working group to inform system improvements and identify training needs.
- Design and develop systems training resources: instruction manuals, training modules, standard operating procedures, and user guidelines.
- Solicit needs from units outside of Children's Services (such as Evaluation, Finance, other Programs, and KM) and factor those needs into Apricot priorities.
- Bachelor's degree in business management, information systems, or related field and a minimum of three years progressive experience in business process analysis, computer system implementations, change management, large group facilitation, and/or major analytical or research studies or equivalent combination of education and experience.
- Ability to direct software development activities, including translating end-user needs into technical specifications that the developer can use to fulfill requests for bug fixes or new functionality, planning new software releases, and conducting and coordinating testing of pre-release software to ensure quality.
- Basic proficiency in SQL for data querying and analysis.
- Demonstrate proficiency in reporting and data analytics, leveraging industry-standard tools such as Power BI, Tableau, or SAP to extract, transform, and visualize data.
- Demonstrated experience in database administration and database/information systems use. Strong computer skills. Proficiency with Microsoft Office: Excel, Access, and PowerPoint.
- Excellent oral communication, interpersonal skills, and technical writing skills to translate technical concepts into user-friendly language; writing sample needed.
- Ability to support compliance with data collection policy and procedures.
- Commitment to maintaining confidentiality and adhering to data security protocols.
- Ability to coordinate training and provide technical assistance on the use of the data management system.
- Research and statistics experience in social work or other human services fields.
- Prior experience working with a network or coalition is preferred.
- Ability to independently manage projects and adjust work priorities in a dynamic work environment.
- Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
- Analytical mindset with the ability to gather and analyze requirements and data to inform decision-making.
- Experience with and commitment to working in a very diverse workforce.
- Willingness to travel when needed.