Home Care QA Specialist
Ambercare
- Anthony, NM
- Permanent
- Full-time
- Monitors client’s condition and performance of duties by Home Care Aides
- Maintains all company and Department on Aging rules, regulations, and standards
- Conducts home visits to new clients to welcome and review the Welcome Packet
- Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
- Prepares and completes accurate evaluation reports and case notes as needed
- Maintains schedules to assure timely completion of all assigned home visits
- Attends weekly branch meetings
- Maintains a high degree of confidentiality at all times due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
- Follows all Medicare, Medicaid, and HIPAA regulations and requirements
- Abides by all regulations, policies, procedures and standards
- Performs other duties as assigned
- Maintain positive internal and external customer serevice relationships
- Maintains open lines of communication
- Plans and organizes work effectively and ensures its completion
- Meets all productivity requirements
- Demonstrates team behavior and promotes a team-oriented environment
- Actively participates in Continuous Quality Improvement
- Represents the organization professionally at all times
- Minimum of 3 years’ experience working in the field of senior services, or related social service
- CNA certificate and license preferred; or similar training
- Must demonstrate strong interpersonal and communication skills
- Represents the organization professionally at all times
- Must be client focused and customer service driven
- Computer experience – Microsoft Word and Excel
- Must have reliable transportation, valid driver’s license and insurance for travel within the branch service areas