RV Resort Manager
Sun Communities
- Davenport, FL
- Permanent
- Full-time
- Serves as the direct point of contact for Sun’s customers/residents
- Works with the marketing team to increase reservations and occupancy and further promote the Sun RV Resorts brand
- Ensures customers/residents receive a high level of service consistent with Sun’s Customer Service philosophy
- Handles and resolves guest and resident complaints
- Coordinates team member selection, training, and development for resort staff and ensures all team members comply with appropriate policies and operational procedures
- Works with Regional Vice President (RVP) to quickly and effectively address issues which would adversely affect the operation of the resort or guest satisfaction
- Enforces resort rules and standards
- Monitors monthly operating budgets and preparing monthly explanation of P&L variances
- Assists RVP with preparation of annual operating budget
- Ensures compliance with federal state and local agencies that regulate fair housing laws and resort operations
- Markets park models, pre-owned and brokered homes for sale in the resort as well as prepares documents to list and sell homes
- Oversees capital expenditure improvements
- High School Diploma or GED
- Minimum of 2 years property management/resort experience, including 2 years of supervisory experience
- Previous sales and leasing experience, preferred
- General knowledge of property maintenance
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Working knowledge of basic accounting principles
- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
- Basic computer proficiency, including email, the internet and Microsoft Office Suite; experience using Yardi and/or RMS, preferred
- Flexibility to respond to resort needs during non-business hours
- Ability to live on-site within the resort (housing provided)
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty