German Support agent - Social media platform
- Lisboa
- Permanente
- Horário completo
- Customer Support:
- Provide timely and accurate responses to customer inquiries via social media, email, chat, and other support channels in German.
- Handle customer complaints, technical issues, and feedback professionally and empathetically.
- Troubleshoot and resolve issues related to account access, content moderation, and platform functionalities.
- Content Moderation:
- Monitor user-generated content to ensure compliance with platform policies and community guidelines.
- Identify and address inappropriate content, spam, and violations of platform rules.
- Collaborate with the moderation team to develop and implement best practices for content review.
- Community Engagement:
- Engage with users to build a positive and supportive community environment.
- Encourage user participation and provide guidance on how to use platform features effectively.
- Assist in community events, campaigns, and initiatives to enhance user experience.
- Feedback and Reporting:
- Collect and document user feedback, feature requests, and bug reports.
- Work closely with the product and development teams to communicate user issues and suggest improvements.
- Generate regular reports on common issues and trends to help improve overall service quality.
- Language Skills:
- Native or near-native proficiency in German (written and spoken).
- Strong command of English for internal communication and documentation.
- Experience:
- Previous experience in customer support, content moderation, or a related field is preferred.
- Familiarity with social media platforms and their functionalities.
- Technical Skills:
- Proficiency in using support ticketing systems and customer service software.
- Basic understanding of troubleshooting technical issues.
- Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- High level of empathy and patience when dealing with users.
- Availability to work flexible hours, including weekends and holidays, to accommodate our global user base.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
- A proactive attitude and willingness to continuously learn and adapt to new tools and processes.
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A diverse and inclusive work environment.
- Access to the latest tools and technologies to perform your job effectively.
Cross Border Talents