Centre PrincipalIn'N'Out Autocentres are experts in vehicle servicing, MOT's & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.Do you have previous management experience and a passion for customer relations?Can you adapt yourself to deal with changing priorities and varied workstreams?If so, this could be the role for you...Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties.This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.About the roleCentre Manager responsibilities will include:Being proactive in achieving and/or exceeding sales targets and operating budgetsDriving the quality and consistency of customer serviceEnsuring transaction and customer satisfaction targets are achievedEfficiently managing any customer complaintsEffectively managing the team and resources to build a strong reputation for our brand within the local areaManaging all stock and ordering requirementsBeing involved with the development of the Centre, including PR and marketing to raise business profileA minimum of 2 years' experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.Benefits:Company pensionCycle to work schemeEmployee discountLife insuranceOn-site parkingReferral programmeSupplemental pay types:Bonus schemePerformance bonusQuarterly bonusAbout the companyIN'n'OUT Autocentres are experts in vehicle servicing, MOT's & repairs. We were established in 2008 and now have 30 autocentres nationwide.Required Criteria
