Program Support Specialist
Epsilon
- Del Mar, CA
- $18.00-20.00 per hour
- Permanent
- Full-time
- Review, validate, correct, and provide feedback on program set-up information, to ensure the information is accurate and conforms to the signed dealer executed agreement.
- Data entry into multiple applications to support client onboarding and ongoing change management activities.
- Follow SOX-approved Quality Control & Activation procedures to onboard clients in the programs they are enrolling into.
- Follow SOX-approved Quality Control procedures to make changes to existing clients.
- Create tasks for other internal teams to initiate the onboarding process.
- Provide assistance to client inquiries on Epsilon's automotive programs as it relates to onboarding and dealer set up.
- Triage and resolve onboarding and dealer set-up requests, assigning/escalating to the proper department dependent on our documented escalation process.
- Manage inquiries from the time they are received until the inquiry has been resolved
- Utilize CRM Solution Database and department resources for product knowledge.
- Document client transactions in the CRM database
- Assist in special project generation, testing, research, etc. as needed.
- Ability to manage their own workload with minimal supervision.
- Provide periodic status updates to management
- Generate database reports using prebuilt SQL queries
- Prior data entry or quality control experience is required, 1 - 2 years;
- Working knowledge of Microsoft Office, including Word, Excel, and Outlook required;
- Must have extreme attention to detail;
- Must be able to follow documented procedures to ensure company compliance;
- Excellent verbal & written communication skills;
- Excellent time management skills
- Ability to work with extreme deadlines
- Willingness to work extended hours, if needed
- Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
- Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
- DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
- CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility