Patient Access Representative (REMOTE)
Aveanna Healthcare
- Chandler, AZ
- $17.00-18.00 per hour
- Permanent
- Full-time
- Send prescription and authorization requests to medical offices and insurance companies for renewals and prescription/insurance changes
- Follow up with medical offices and insurance companies as needed to ensure requests are received in timely manner
- Resolve patient, medical office and insurance company questions and concerns regarding Certificate of Medical Necessity (CMN) and/or Participating Provider (PAR)
- Re-verify monthly patient eligibility for continued services
- Meet daily, monthly and quarterly metrics and goals set by management
- Ensure work being performed meets internal and external compliance requirements
- High school diploma or GED
- Two years in a related administrative/customer service role; healthcare or medical office
- Associates Degree in medical office management, medical insurance, or medial coding.
- Insurance authorization and/or precertification. Knowledge of home health, DME and Enteral nutrition products
- Medical Billing and Coding Certification
- Proficient in Microsoft suite of products including Outlook, Word and Excel.
- Strong basic math and accounting skills.
- Strong critical thinking and problem solving skills.
- Must possess a strong sense of urgency and attention to detail.
- Excellent written and verbal communication skills.
- Proven ability to work independently at times and within a team.
- Ability to adapt to change.
- Demonstrated ability to prioritize multiple tasks to meet deadlines.
- Demonstrated ability to interact in a collaborative manner with other departments and teams.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.