Supervisor - Call Center (Remote)
- USA
- Permanent
- Full-time
- Perform other duties as assigned by leadership.Additional Requirements Per Contract/Client:- Must reside in the U.S- Must be a U.S. Citizen- Must be able to pass a criminal background check.- Must not be delinquent or in default on any Federal Student Loans.- May be required to work scheduled holidays, overtime, and Saturdays.- Adhere to policies as they relate to protecting personally identifiable information.- Must have the ability to write using proper grammar and punctuation.- Must have the ability to work independently and in a team environment.- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.- Must be able to navigate Microsoft Excel spreadsheets.- Must have a logical thought process.- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.- Final suitability determination is the sole discretion of the Department of Education.Home Office Requirements:- Private and Secure workspace from home- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)Minimum Requirements- Bachelor's degree in related field.- 3-5 years of relevant professional experience required.- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.EEO StatementActive military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.