Front Desk Agent
Alyeska Resort
- Anchorage, AK
- Permanent
- Full-time
- Complete guest registration and check out processes
- Greets, registers, and assigns rooms to guests
- Select rooms based on guest needs and code appropriate room keys
- Handle cash, credit card, currency conversions and other financial transactions
- Computes bill, collects payment, and makes change for guests
- Ensure guest satisfaction by respond guest inquiries with accurate information and a positive attitude
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
- Respond to phone calls, retrieve guest mail, faxes and packages
- Makes restaurant, transportation, or entertainment reservation, and arranges for tours
- Maintain familiarity of operations of Bell Desk, Front Desk, Night Audit, Recreation and Reservations including hotel computer system
- Develop a strong knowledge of Resort activities, Girdwood Valley activities, and other potential points of interest to guests
- Field and help resolve guest complaints
- Provide constant and consistent communications with guest services and Front Office Manager
- Posts charges such as room, food, liquor, or telephone, to ledger
- Other duties as assigned
- Vision, Dental, and Medical Insurance for regular full-time employees
- Paid holiday and paid time off (Vacation and Personal)
- Free Season Pass for employees and qualified dependents
- Roth 401(k) and 401(k) Retirement Savings Plan
- Discounts for rooms at The Hotel Alyeska and affiliate hotels
- Discounts in Resort restaurants, shops, and Nordic Spa