Full Time Guest Service Representative

Nothing Bundt Cakes #44

  • Oklahoma City, OK
  • $13.00-14.00 per hour
  • Permanent
  • Full-time
  • 20 days ago
GUEST SERVICE REPRESENTATIVE – FULL TIMENothing Bundt Cakes (OKC) is open Monday to Friday from 9:00AM to 7:00PM, Saturdays from 10AM to 6PM and Sundays from 11AM to 4PM. We are located at 2520 W. Memorial Road, Oklahoma City OK 73134.The Nothing Bundt Cakes Guest Service Representative creates a warm, welcoming environment for our guests. They serve an essential role to engage and bring joy to our guests, creating a memorable experience, leaving a positive, lasting impression. The Guest Service Representative embodies Nothing Bundt Cakes core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.*** Please note that this is for a Full Time position at the Oklahoma City location. ***Education and Work Requirements:
  • Applicant must be 18 years of age or older.
  • No experience necessary. We will train on site.
  • Previous experience in a retail, bakery or restaurant setting is a plus.
Duties and Responsibilities:
  • Promptly greet walk-in and over-the-phone guests with genuine, helpful enthusiasm to determine their needs.
  • Maintain a strong product knowledge to assist guests: sizing, flavors, pricing, special promotions, etc.
  • Process guest orders efficiently and accurately, utilizing our point-of-sale system.
  • Uphold a clean, organized bakery presentation, which may include routine sweeping, mopping, dusting, and cleaning.
  • Restock retail merchandise and the cake display case to ensure a strong visual presentation.
  • Assist the Crafter in preparation of cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures.
  • Maintain consistent work attendance and punctuality record.
Work Availability:
  • Must be available to work 32-40 hours a week. (Full Time)
  • Must be available to work various weekday shifts between 8:30AM and 7:00PM.
  • Must be available to work a minimum of 2 Saturday shifts a month between 9:30AM and 6:00PM.
  • Must be available to work at least 1-2 Sunday shifts a month between 10:30AM and 4:00PM.
  • Must be able to work additional hours during the holiday season as needed: Thanksgiving, Christmas, Easter, Mother’s Day, etc.
Knowledge, Skills, and Abilities:
  • Has strong interpersonal skills; is friendly, helpful, positive, patient, and can communicate well with others.
  • Enjoys interacting with people to provide superior customer service.
  • Can perform multiple tasks simultaneously while still being able to pay attention to detail.
  • Is organized, detail-oriented and self-motivated.
  • Has the ability to understand and carry out oral and written instructions.
  • Understands basic math when needed and can provide monetary change using U.S. currency.
  • Has the ability to operate a point-of-sale system.
  • Has the ability to assist customers over the phone.
  • Has the ability to stand for extended periods of time and work in a very fast-paced environment.
  • Has the ability to lift moderate to heavy items (up to 20lbs) if needed.
Benefits:
  • Flexible Hours and scheduling.
  • Opportunity for cross-training in other positions within the bakery.
  • Commission available.
  • Pay starts at $13/hr depending on experience.
  • Major Medical, Dental, and Vision available for Full-Time employees.

Nothing Bundt Cakes #44