Project Consultant, Education
Flywire
- USA
- $58,000-95,000 per year
- Permanent
- Full-time
- Use your technical knowledge for existing clients to troubleshoot and test configurations, update client integrations, monitor system performance and quality, recommend items that should be promoted to the production environment and ensure applications meet Flywire standards
- Partner with the product and engineering teams on all aspects of Flywire’s product solutions for higher education
- Work closely with Implementation, Technical Support and Relationship Management to understand client needs, complex configurations, and annual system updates.
- In partnership with product management and engineering, produce, maintain, and disseminate technical product documentation for both internal and external partners
- Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
- Assist with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
- Help contribute to an ever improving culture and customer experience every day
- Required: 4+ years experience in technical software or professional services
- Required: Experience in configuring, implementing and integrating software or middleware in a customer facing role
- Required: Experience with Higher Education ERPs such as PeopleSoft, Banner, Colleague and Workday
- Experience in technical and functional documentation creation and upkeep
- Quality Assurance experience and training
- Experience in fintech or the payment industry is desired
- Jira, Sumo Logic, JavasScript, Tomcat, Java, Bootstrap, MySQL, Smartsheets, Zendesk
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)