Debit Card Program Associate II
First Interstate Bank
- Billings, MT
- Permanent
- Full-time
- Accrue and use your paid time off (PTO) immediately – no waiting period – plus paid federal holidays in addition to PTO.
- Child Care Assistance Program for eligible dependent(s).
- We prioritize wellness by offering eligible employees $25 per month, or $300 per year, toward a fitness club membership or exercise-related classes.
- The health and happiness of the places we call home matter to us. Learn a little more about what we do for the
- Deliver superior service and support for all deposit operations services, both internal and external.
- Review of compliance required documentation.
- Daily processing of items including:
- CRIS (Cardholder Risk Identification System) for fraud monitoring
- Adjustments
- Non-post research and clearing
- Network POS (Point of Sale) adjustments
- Settlement Entries
- Debit Card Disputes
- Fraud Merchant
- Non-Fraud Merchant
- ATM ONUS
- ATM Out of Network
- Fraud ATM
- Debit Card Dispute Re-presentments
- Settlement / ATM Error Resolution
- ATMs settlement and error resolution
- Debit Card transaction settlement and reconciliation
- Debit Card dispute settlement and reconciliation
- Maintenance
- Card Order Exception
- Expedited Delivery
- Card controls
- ATM Alert Monitoring
- Review and process of Intermediate Business Analytics control reports. Coordinate and participate with the project team to ensure functional reporting are meeting the operational requirements and needs.
- Responsible for adhering to operational controls, compliance with all required regulations and policies such as Reg CC, Reg D and DD, Reg E, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other Regulations that deposits and payments to ensure the safety and soundness of all deposit and payments related products and services.
- Provide superior customer service and support to branches via phone, email, and Skype.
- Review and monitor ATM alert notifications.
- Performs general ledger reconcilements.
- Performs research and adjustments generated from branches and client inquiries regarding disputes, card transactions and ATMs
- Set up of business and consumer online banking accounts in OFLOW, ordering ATM and Debit Cards and maintaining rates within application.
- Performs critical backup tasks for Debit Card Services and ATM Operations.
- Produce a high volume of work, in a fast-paced, team environment, meeting deadlines and maintaining exceptional attention to detail.
- Ability to work independently, proactively, innovatively, and creatively while exercising sound judgement.
- Partner with team members in process improvement for department initiatives.
- Work effectively in team environment and promote actively listening, sharing information, comprehending individual needs, and recommending solutions.
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Coach and influence the development of team member(s) on specifics tasks for the Debit Card Services processes when learning of new applications and developing new skills.
- Demonstrate knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products, and services.
- Support bank initiatives and actively participant in development and implementation of department projects.