Guest Experience Coordinator

Hawk Ford of Carol Stream

  • Carol Stream, IL
  • Permanent
  • Full-time
  • 25 days ago
Hawk Ford of Carol Stream is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagementResponsibilities:
  • Provides administrative support to the Sales and Service departments for complete Guest Experience.
  • Respond to guest experiences via phone, e-mail, and letter or in person, advancing as appropriate.
  • Assist with the department appointments for Mobile service & Sales leads.
  • Leads all aspects of day to day oversight of Sales & Service leads.
  • Develop and maintain Employee Communication
  • Assist with the creation and distribution of department communications.
  • Maintains department project planning, collaborates with internal and external partners, and provides regular reporting.
  • Be responsible for department electronic files.
  • Maintain the Guest Experience email and CRM accounts, responding to all comments in a timely manner and archive messages for documentation.
  • Maintain team member communication log.
  • Provide project support to department leadership as appropriate.
  • Will perform other duties as assigned.
Key Skills, Attributes & Qualifications:
  • Interpersonal communication includes high-level problem-solving and quick turnaround decision-making in demanding situations.
  • Demonstrate solid understanding in programs such as Access, Excel, Word, and PowerPoint.
  • Ability to be flexible, to coordinate and balance numerous priorities and projects and meet deadlines without sacrificing creative effectiveness.
  • Maintain acceptable attendance and punctuality.
  • Must be detail oriented.
  • Strong project management skills and ability to multi-task.
  • It is imperative that you can work independently without supervision, be self-directed and demonstrate initiative.
  • Make good decisions and decision-making skills, as well as ability to manage your own time.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • This position is primarily Monday-Friday 9am – 5pm based, with occasional event evening and weekend shifts.
Benefits:
  • Medical plans
  • Dental plans
  • Vision
  • Life insurance paid by employer
  • 401k Retirement plan & Employer match
  • Paid Vacation
  • Paid Personal Days
  • Paid Holidays
  • Employee Assistance Program (Family)
All offers for employment with the are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws. Hawk Ford Auto Group is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation. We provide our employees with a robust employee benefits plan that focuses on our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

Hawk Ford of Carol Stream