Guest Experience Coordinator
Hawk Ford of Carol Stream
- Carol Stream, IL
- Permanent
- Full-time
- Provides administrative support to the Sales and Service departments for complete Guest Experience.
- Respond to guest experiences via phone, e-mail, and letter or in person, advancing as appropriate.
- Assist with the department appointments for Mobile service & Sales leads.
- Leads all aspects of day to day oversight of Sales & Service leads.
- Develop and maintain Employee Communication
- Assist with the creation and distribution of department communications.
- Maintains department project planning, collaborates with internal and external partners, and provides regular reporting.
- Be responsible for department electronic files.
- Maintain the Guest Experience email and CRM accounts, responding to all comments in a timely manner and archive messages for documentation.
- Maintain team member communication log.
- Provide project support to department leadership as appropriate.
- Will perform other duties as assigned.
- Interpersonal communication includes high-level problem-solving and quick turnaround decision-making in demanding situations.
- Demonstrate solid understanding in programs such as Access, Excel, Word, and PowerPoint.
- Ability to be flexible, to coordinate and balance numerous priorities and projects and meet deadlines without sacrificing creative effectiveness.
- Maintain acceptable attendance and punctuality.
- Must be detail oriented.
- Strong project management skills and ability to multi-task.
- It is imperative that you can work independently without supervision, be self-directed and demonstrate initiative.
- Make good decisions and decision-making skills, as well as ability to manage your own time.
- Ability to meet tight deadlines and work well under pressure.
- Strong organizational skills, time management skills and attention to detail required.
- This position is primarily Monday-Friday 9am – 5pm based, with occasional event evening and weekend shifts.
- Medical plans
- Dental plans
- Vision
- Life insurance paid by employer
- 401k Retirement plan & Employer match
- Paid Vacation
- Paid Personal Days
- Paid Holidays
- Employee Assistance Program (Family)