Server
SpringHill Suites Cheraw
- Cheraw, SC
- Permanent
- Full-time
- Ensure customer satisfaction while performing server duties.
- Assist in ensuring product quality, restaurant cleanliness, maintenance and security standards are met.
- Help ensure team provides fast, friendly, and accurate service.
- Delegate tasks to team and provide follow-up and proactively assist fellow staff members.
- Engage each guest to ensure they had a memorable experience.
- Communicate with the Restaurant Manager on a consistent basis.
- Serve food and drinks for guests using suggestive selling techniques.
- Have a thorough knowledge of menus and applicable specials.
- Ring food orders into computer immediately, collect money from guests for entrees served and make change.
- Ensure orders are accurate and presented in a timely manner.
- Pre-bus all tables removing soiled dishes after each course.
- Be able to operate the hotel computer system.
- Perform opening and closing procedures along with side work as assigned.
- Maintain a clean and efficient restaurant.
- Know and comply with state food handling and liquor laws.
- Engage guests in a cordial, efficient and professional manner.
- Perform all set up and side work.
- Adhere to hotel grooming standards.
- Assist host and food runner as situations arise.
- Resolve guest complaints and perform service recovery when required (escalate complaints to immediate supervisor if needed)
- Ability to listen and communicate effectively
- Excellent customer service skills
- Strong organizational and time management skills
- Previous experience in a restaurant serving role
- Problem solver
- Previous experience in a full service restaurant
- Ability to work evenings, holidays and weekends.
- Ability to cross-communicate with front and back of the house
- Must be able to pass TIPS certification/alcohol awareness training and food handler training.
- Knowledge or and ability to operate a computer.
- Ability to regularly lift and/or move up to 30 pounds.