Senior UX Operations Analyst - Raleigh Hybrid

LexisNexis

  • Raleigh, NC
  • Permanent
  • Full-time
  • 5 days ago
About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.About the RoleAs a Senior UX Operations Analyst you will develop and implement systems that will enhance your UX capabilities and drive product improvements. You will also create scalable solutions for knowledge management and tool optimization.Responsibilities
  • Create and manage a global knowledge hub: Build and maintain an AI-enhanced unified repository that integrates insights from various research sources, enabling rapid retrieval of historical findings.
  • Tool evaluation and optimization: Assess current UX tools, negotiate vendor relationships, and recommend solutions that balance researcher needs with cost efficiency.
  • Standardize research processes: Design, implement, and enforce standardized research methodologies and workflows across all regions to ensure consistency and quality.
  • Support participant panel growth: Develop strategies and systems to expand and maintain participant panels globally, ensuring diverse representation and research readiness.
  • Operations improvement: Identify operational bottlenecks and develop streamlined processes that enhance UX productivity.
  • Cross-functional collaboration: Work closely with UX researchers, product teams, and other stakeholders to ensure systems support organizational goals.
  • Data governance: Establish and maintain standards for organizing and tagging research data to ensure accessibility and usability.
Requirements
  • Bachelor's degree in Information Science, Business Analytics, Human-Computer Interaction, or related field.
  • 3+ years of experience in UX operations, knowledge management, or similar roles supporting research teams.
  • Demonstrated experience implementing and managing knowledge repositories or insights databases.
  • Strong understanding of UX research methodologies and how findings translate to product decisions.
  • Experience evaluating and implementing software tools and managing vendor relationships.
  • Excellent analytical skills with the ability to identify patterns and derive insights from complex information.
  • Strong project management skills with experience leading cross-functional initiatives.
  • Experience developing or managing standardized processes across multiple teams or regions.
  • Knowledge of participant recruitment and panel management best practices.
Work in a way that works for youWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.Please read our .

LexisNexis