Showroom Coordinator
Brilliant Earth
- New York City, NY
- $24.00 per hour
- Permanent
- Full-time
- Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
- Greet and welcome guests with enthusiasm, warmth and professionalism.
- Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
- Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
- Manage the security of goods and provide expertise on operational policy and procedure.
- Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints. Manage and organize appointments for pick-ups, resizing, and repairs.
- Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
- Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
- Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
- Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.
- Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred
- A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
- Excellent written and verbal communication skills
- Strong attention to detail
- An ability to think critically and adapt quickly in a flexible environment
- Exceptional time management skills and accountability
- A team player mindset with an ability to work collaboratively and cross-functionally
- Strong computer and organization skills
- Interest in socially and environmentally responsible organizations and products
- Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
- Paid Time Off. We know it’s important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.
- Disability and Life insurance. 100% employer-paid.
- Pre-Tax Commuter Benefits.
- Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
- Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
- Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
- Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.