Operations Supervisor
Transdev Inc.
- San Pablo, CA
- $54,000-62,000 per year
- Permanent
- Full-time
- $54,000-62,000/ year based on experience
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation.
- Operate and Maintain Transdev’s high standard of safety
- Run monthly, weekly, and daily Reports to ensure service is up to Client’s standards
- Ensures that delays in service are recorded and communicated. In addition, makes sure all accidents or breakdowns are handled appropriately.
- Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
- Monitors and records operator/call center absence and tardiness. Initiates appropriate disciplinary action in a manner consistent with CBA & company policy.
- Advises OM of individual situations that require further attention.
- Results driven and capable of translating Call Center reports and client deliverables, KPI and metrics to daily performance
- Perform Monthly Call Center evaluations along with proper coaching
- Train and Assist team members with career development
- Communicate announcements to the team and lead monthly department meetings with Call Center staff
- Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
- Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives
- Maintain high degree of confidentiality of all information
- Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing
- Responsible for covering any day to day operational needs in case of call outs or staff shortage
- All other duties as required