Learning and Development LMS Manager

Taziki’s Mediterranean Café

  • Nashville, TN
  • $65,000-70,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Are you an extremely detailed person who excels at project and task management?
  • Are you innately accountable and focused to see initiatives through to completion?
  • Are you gifted with patience, preferring to work in a collaborative, structured environment?
  • Do you have a passion to teach and communicate to others?
If so, our Learning & Development/LMS position may be for you!PLEASE COMPLETE THIS SURVEY IN ADDITION TO YOUR APPLICANT TO BE CONSIDERED FOR AN INTERVIEW:https://go.cultureindex.com/p/WnFgcSzFEyCfhfCdxYour mission as Learning & Development Manager is to design, build, and optimize both the content and the platform(s) we use to train and advance the Taziki's workforce so they can flourish and reach their highest potential.As such, you are a developing leader who is equally passionate about employee success and the resources and systems used to achieve it. You will create, manage and support the learning and development resources for all positions in our restaurants and offices. You will refine existing content and establish new content for both corporately owned and franchise locations in close collaboration with the Field Training team. That collaboration will include ongoing innovation and alignment of content, training schedules, certification milestones, and skill assessments to keep the application of training relevant and successful in the field.
  • Create innovative, concise, and user-friendly training materials that improve employee knowledge and advancement
  • Execute the strategy and structure of our online learning platform, Quest (Axonify)
  • Support the daily administration and functionality of the platform
  • Create training content for all learning styles, with a focus on significant increases in video content
  • Utilize the Axonify Reinforcement method to create curriculum that increases knowledge and retention over time
  • Design and refine assigned learning paths that address new hire, cross-training, and promotional training needs for every role in the field
  • Proactively collaborate with all departments for engagement and relevant materials in the searchable Discover library
  • Design behavioral evaluations, certification assessments, reporting functions, and AI tools for accuracy, clarity, and mobility
  • Develop milestones and self-directed learning that ensure ongoing participation, and reinforce the Taziki's Career Path
  • Utilize incentives to maximize employee platform use, including gamification, recognition, and rewards
  • Equally support English and Spanish training materials
  • Develop resources that support employee wellbeing, to include financial education, computer literacy, soft skills, leadership skills, and more
  • Develop and manage talent matrix reporting for all staff that encompasses experience, education, skill sets, current role, and future aspirations
  • Partner with Field Training to diagnose, assess and develop solutions to ensure effective training application
  • Facilitate ongoing company communications such as webinars and newsletters, and support events like townhall meetings, conferences, etc
  • Produce periodic and quarterly KPI reports to both field and RSC leadership on the relationship between employee learning and business impact
  • Support admin and reporting as necessary for Taziki's HRIS system
RESULTS:
  • Comprehensive Learning Paths for every field role that are aligned with Trainer Manuals
  • Robust Library of Self-Directed Quest Development Paths for future leaders
  • Robust Library of Employee Skills and Wellbeing Topics
  • All training content available in bilingual print and video
  • Best In Class analytical reports on employee learning & development
Skills & Qualifications
  • Required: Bachelor's degree and a minimum of 3 years of Learning & Development administration/support
  • Preferred: Advanced degree such as Instructional Design, Organizational Psychology/Effectiveness, or Human Resources Management
  • Preferred: Certified Professional in Talent Development (CPTD) or Certified Professional in Learning Performance (CPLP)
  • Demonstrated experience developing various types of training and curriculum
  • Demonstrated experience administering a complex learning platform software
  • Experience leading and designing web meetings, learning management systems and event platforms
  • Correct use of English grammar, spelling, punctuation and vocabulary
  • Basic written and verbal Spanish skills are a plus
  • Graphic and video design and production skills
  • Strong working knowledge of all Google Suite applications
  • Some culinary/food safety knowledge is a plus
Abilities & Competencies (SOFT SKILLS)
  • Basic knowledge of restaurant operations
  • Effective communication skills adaptable to employees at all levels
  • Exceptional attention to detail
  • Highly organized and self-motivated
  • Active participant in their own personal development
  • Strong work ethic with the ability to remain calm under pressure
  • Excellent listening, verbal and written communication skills
  • Strong time management and organization skills
  • Sound decision making and problem solving skills
  • Adhere to all company policies and procedures
  • Professional attitude and respect for coworkers, establishment, and the brand

Taziki’s Mediterranean Café