Branch Member Service Representative (Part-Time)
Northwest Federal Credit Union
- Middleburg, VA
- Permanent
- Part-time
Responsibilities
- Working knowledge of the Credit Union’s products and services
- Maintain department policy and procedure documentation accordingly
- Achieve assigned sales goals by proactively identifying opportunities
- Adhere to all procedures stated in the Credit Union’s Member Service Representative policy and procedures
- Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets
- Proactively identify opportunities to provide product/service solutions to members
- Accurately and efficiently process member financial transactions, , including deposits, withdrawals, loan payments and check cashing
- Provide exceptional member experiences
- Remain cognizant of and adheres to NWFCU policies and procedures as well as
- High school diploma or equivalent
- Minimum 1 year in retail sales or customer service with cash handling experience
- Previous experience at a financial institution is preferred
- Accuracy and detail orientation
- Effective oral and written communication skills
- Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association
- Ability to interact effectively with all levels of the organization and/or with members
- Ability to communicate with tact and diplomacy and to exercise sound judgment, logic and initiative while maintaining member confidentiality
- Effective problem-solving skills
- Effective sales techniques
- Ability to use standard banking and office equipment and systems; working knowledge of Microsoft Office products
- Ability to work Monday-Thursday 9AM-5PM, Friday 9AM-6PM, and Saturday 9AM-1PM