Collection & Customer Service Agent

iQor Panama

Panamá
3,75 USD por hora
Permanente
Tiempo completo

Hace 25 días

Detalle del aviso:We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.Customer Service Representative Benefits:

Pay is $3.75/hr.
Work in office
Paid training.
Private Insurance
Attendance and performance bonus
Raises based upon performance.
Career Development and Management Training.
Referral Incentive Program.

Responsibilities:

Answer inbound calls and greet customers with energy and enthusiasm.
Place outbound calls and communicate with energy and enthusiasm to customers.
Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
Understand and strive to meet or exceed metrics while providing excellent and consistent customer service.
Meet department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues.
Communicate and follow instructions for one call customer resolution.
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
Take an active role in educating customers about our client's products and services.
Responsibilities include identifying needs and providing energy-related solutions; handling various natural gas and/or electric emergencies; handling bill inquiries service calls, outage reports and data entry.

Requirements:

6 months of Customer Service experience in a call center or retail environment.
Bilingual (English Intermediate, Spanish Advanced).
Must have the ability to work independently and in a team environment.
Problem-solving skills.
Ability to maintain accuracy and production standards.
Physical attendance is key to success and necessary to meet objectives.
You have the flexibility to work any shift, including nights and especially weekends.

Education Requirement:High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.About iQoriQor is a managed services provider of customer engagement and technology enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.La empresa:Empresa de Telecomunicaciones

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