Manager, Housekeeping
Great Wolf Lodge
- Baraboo, WI
- $60,000-70,000 per year
- Permanent
- Full-time
- Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
- Implements and manages inventory processes through the assistance of the Housekeeping Supervisors
- Drives, reviews and ensures proper completion of and alignment to the work order process
- Assists Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolution
- Implements the Director's financial strategy to manage budget and labor, operating expense forecasts
- Leads and mentors direct staff and Housekeeping employees, including:
- Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintained
- Trains new Pack Members and ensures continued training and development of current staff
- Manages and drives training and development of supervisors
- Communicates regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provides regular feedback through inspections and daily stand-up meetings
- Ensures compliance and timely completion of the performance appraisal process; identifies key talent and plans for development
- Models and upholds the Great Wolf guest service standards of excellence
- Ensures guest requests of the Housekeeping department are handled in a professional and timely manner
- Continuously raises the bar for Housekeeping guest service focus
- Actively participates in the Manager On Duty Program
- Addresses and resolves any guest concerns as needed to ensure guest satisfaction
- Ensures daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced
- Communicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards
- Conducts and monitors Hazard Communications Programs twice yearly
- Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons
- High School diploma or equivalent experience
- Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position
- Demonstrated knowledge and experience in labor management scheduling
- Demonstrated ability to lead diverse teams
- Demonstrated analytical, planning, and change implementation abilities
- Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building
- Demonstrated ability to effectively resolve conflict
- Ability to work flexible schedule including nights, weekends, and/or Holidays as needed
- Experience in Housekeeping, preferably at a resort or large hotel
- Bachelor's degree
- Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges
- Inspires and motivates team members to work together and achieve success beyond expectations
- Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning and implementations of every work task
- Ability to lift 30 lbs.
- Ability to stand/walk for long periods of time
- Ability to bend, stretch and twist
- Capable of tolerating exposure to cleaning chemicals