Senior Technical Solutions Operations Engineer
Datadog
- San Francisco, CA
- $60,000-120,000 per year
- Permanent
- Full-time
- Support, maintain, and expand several SaaS platforms (Zendesk, JIRA, etc.) allowing Technical Solutions to focus on delivering the best customer experience
- Develop & maintain relationships with technology vendors and service providers.
- Work with stakeholders to identify technical needs and translate them into requirements, then evaluate and recommend technology solutions that best meet our business objectives.
- Design and oversee the implementation of technology tools & systems that enable TS teams to efficiently and effectively achieve their KPIs and strategic goals.
- Develop and maintain system architecture diagrams, data flow diagrams, process maps, and other documentation to ensure our technology systems are well-designed and efficient.
- Ensure that technology systems are scalable, reliable, and secure.
- Work a hybrid model of 3-5 days in office per week.
- 5+ years as an experienced Zendesk Support Administrator
- Experienced in multi-channel technical support at a SaaS company
- Proficient in at least one area of technology/computing (i.e. Python, Javascript, SQL), with previous programming experience
- Interested in problem solving and you enjoy automating processes
- Self-motivated, detail-oriented, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A thorough and effective communicator and you pride yourself on your meticulous documentation
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks