Patient Service Representative
Florida Vision Institute
- Pembroke Pines, FL
- Permanent
- Full-time
- Greet and welcome all patients and visitors upon arrival to clinic
- Follow all practice policies and procedures for thorough and complete check in and check out process
- Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
- Confirm that accurate patient demographic and insurance information has been collected and update if necessary
- Confirm insurance eligibility and verify active and participating coverage
- Accurately calculate and collect patient copayments, deductibles, and due balances
- Schedule return appointments and set up reminder notifications
- Professionally assist doctor, staff, patients and visitors
- Maintain confidentiality of all doctor, staff and patient information
- Responsible for keeping the reception area clean and organized
- Assist with maintaining proper inventory levels of retail items (if applicable)
- Answer inbound and outbound phone calls with appropriate telephone etiquette
- Handle sensitive information in a confidential manner
- Execute duties of position in a professional and courteous manner
- Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
- Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
- Must be willing to work early mornings, late evenings, and weekends as required to support business needs
- Other duties as assigned
- High school diploma or equivalent is required
- Bilingual English/Spanish preferred.
- Must be compassionate and can establish confidence and trust with patients
- Must have the ability to remain calm and professional under pressure or stress
- Highly energetic with a positive attitude
- Attention to detail
- Possess strong written and verbal communication skills
- Create and maintain positive interpersonal relationships
- Ability to perform as part of a team as well as work independently
- One or more years’ experience working in a medical practice preferred
- Knowledge of medical and vision and insurances preferred
- Basic computer knowledge required
- Experience with NextGen, Microsoft, Clearwave preferred
- Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability.
- Company paid life insurance.
- Paid holidays and generous paid time off.
- Paid parking where applicable.
- Team oriented working environment where you are heard and respected.
- Clear career ladder opportunities.