Front Desk / Customer Service & Sales Representative
Scenthound Houston, TX
- Houston, TX
- $14.00-16.00 per hour
- Permanent
- Full-time
- A knowledge of and passion for dogs, dog health & wellness!
- Sales experience and confidence (membership sales is highly valued!)
- Customer service experience (retail or restaurant)
- Computer/ Technology proficiency
- Reliable transportation
- Provide an exceptional Instore and/or on-the-phone experience.
- The ability to manage the CRMS (Customer Retention Management System)
- Be the primary voice of Scenthound when interacting with Customers and Members
- Be highly engaged with customers during drop offs and pickups.
- Educate dog parents about dog health and wellness resulting in membership sales and add-on services.
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales.
- Develop membership leads; Follow up with potential members over the phone.
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices
- Perform other tasks and duties as assigned by the Scenter Manager
- Confidence in selling services and products.
- Ability to connect with customers (both canine and human!) and provide outstanding customer service.
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services.
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail.
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards.
- Direct career growth path to Management positions (Assistant Manager, Manager) and additional options beyond
- Competitive hourly base pay, plus participation in tip pool
- Merit-based pay increases
- No late evening hours
4850 Beechnut Street Houston, TX 77096
2621 S. Shepherd Drive Houston, TX 77098