Systems Support Specialist
Qualtrics
- Provo, UT
- Permanent
- Full-time
- Become the technical subject-matter expert on the Qualtrics platform
- Deliver exceptional customer experiences
- Take initiative and get things done to achieve resolution for our customers
- Work well in teams - partnering with managers, cross functional teams, and teammates
- Demonstrate a growth mindset and a bias for continuous improvement
- Your analytical skills are critical as you respond to clients (including Fortune 500 employees, tenured professors, and small business owners) via phone, email, or chat
- The one constant about Qualtrics is progress - you regularly adapt and learn as our products and technologies change
- We have an open office environment here at Qualtrics, so you collaborate with fellow product specialists to find solutions for both our customers and our processes
- Help companies achieve their business/company goals, through your exceptional troubleshooting and technical expertise
- Improve your qualifications/technical skills (HTML, Javascript, CSS)
- Learn more about a day in the life of our
- Use your analytical and problem solving skills to respond to technical support needs
- Work with customers ranging from grad students to Chief Marketing Officers
- Help companies from startups to the Fortune 500 across all industries identify solutions to achieve their business goals
- Constantly learn and adapt as our products and technologies change
- Work with your team to solve customer questions in an in-office environment three days a week
- Bachelor’s degree from a top university.
- Hard-working self-starter
- Excellent analytical skills.
- Ability to communicate and teach complicated concepts.
- Detail-orientation with an ability to prioritize and meet deadlines.
- Interest in Technology/SaaS industry.
- Technical or hard science major or minor.
- Prior instructing, research, or tutoring experience.
- Coding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.).
- You’ll know you are a top performer when you consistently receive top satisfaction scores from our clients.
- You’ll become an authority in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.
- Competitive salary, performance bonuses, generous 401(k) Match
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- $1800 Experience bonus to be used for an “Experience” of your choosing
- Unlimited Sick Days
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
- Free food and drinks, massage chairs, table tennis, an onsite gym and more