Senior Staff Technical Product Manager - Gen AI
ServiceNow
- Dallas, TX
- Permanent
- Full-time
- Execute on our vision that every user has an Gen AI-powered assistant to help do their work.
- Product strategy and vision – develop and articulate a clear product strategy for our AI products. Define and communicate the long-term vision, ensuring alignment with industry trends and customer needs
- Cross-functional collaboration - Collaborate with cross-functional teams, to ensure the successful development, launch, and support of products. Work closely with stakeholders to gather input and feedback, incorporating it into product strategy and roadmap decisions.
- Product Roadmap and Lifecycle Management - Develop and maintain a comprehensive product roadmap, outlining key features, enhancements, and releases. Manage the entire product lifecycle, from ideation to end-of-life, ensuring products meet needs and remain competitive.
- Market Analysis and Competitive Intelligence - Stay abreast of industry trends, market dynamics, and competitive landscape related to products. Conduct regular market analysis and gather intelligence to inform product strategy and positioning.
- Stakeholder engagement - Engage with stakeholders to understand their needs, pain points, and feedback related to products. Drive initiatives to enhance customer satisfaction and loyalty through product improvements and innovative solutions.
- Manage complex, multi-disciplinary projects from start to finish and help the teams achieve the intended outcomes
- Develop plans and help the teams stay on track by monitoring and providing on-going visibility to product status (progress against key milestones, key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders
- Anticipate and aggressively remove obstacles that slow down or prevent product teams from delivering on outcomes
- 12+ years Product Manager experience required.
- Bachelor's degree in a relevant field or equivalent years of experience; MBA or advanced degree is a plus.
- 3+ years AI product experience.
- Chat Bot experience is highly desirable.
- Knowledge of and exposure to the latest in Generative AI landscape
- Excellent strategic thinking and decision-making abilities.
- Exceptional communication and interpersonal skills.
- Proven track record of successfully bringing products to market and driving product growth.
- Ability to work in a fast paced, dynamic, and fun team environment
- Team player attitude and willingness to work across the organization and company
- Strategic thinking and ability to influence stakeholders
- Prior experience with ServiceNow products and/or processes- nice to have
- Proven results from establishing and optimizing software engineering processes for different organizations/environments
- Experience in a start-up environment- nice to have