Quality Assurance Specialist
GetInsured
- Georgia
- $16.50 per hour
- Permanent
- Full-time
- Call monitoring and providing actionable insights consistently
- Contribute to call calibration sessions
- Escalate issues to call center Supervisors for further investigation and determination
- Implement quality assurance policies and procedures
- Perform quality reviews for customer service representatives
- Monitor customer interactions by using our QA evaluation system and Scorecard
- Communicate with discretion, empathy, professionalism, and confidentiality, when needed
- Gather information and able to identify trends to improve performance.
- Excellent problem solving and issue resolution
- Address and discuss issues with superiors, proposing solutions as needed
- Maintain company culture and collaborate well with teams
- Ability to multitask and thrive in a fast-paced and dynamic environment
- Consistently displays integrity and accountability
- Ability to complete projects with minimal supervision
- Great time management, strong listening skills, and self-motivated
- Analytical and excellent problem-solving skills
- Interpersonal skills and ability to communicate feedback effectively (verbal and written)
- Strong attention to detail
- Bachelor's degree or relevant training and certifications as a QA Specialist is a plus
- 401(k) matchable up to 4%
- Individuals Care Health Reimbursement Arrangement (ICHRA)
- Paid time off (PTO)
- Paid Training
- Supportive Environment
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