Account Manager/Client Liaison Officer
Office Angels
- London
- £28,000-32,000 per year
- Permanent
- Full-time
- Build and maintain strong relationships with clients and approved partners
- Act as a point of contact for inquiries
- Regularly communicate with clients to address issues and concerns promptly
- Carry out checks on data
- Collaborate with other departments to tackle problems and find resolutions
- Onboard new approved providers and assist with the application process
- Prepare regular reports
- Request and review documentation
- Maintain a professional service for all stakeholders and represent at external meetings
- Deliver clear and professional communication via phone, email, and chat functionality
- Ensure system records are maintained
- Adhere to GDPR policies at all times.
- Identify areas for process improvement within administration and Customer Service.
- Implement process improvements and assist with
- Previous experience in a client-facing role
- Previous experience of database administration
- Experience in telephone/call handling
- Experience in analysing data sets and reporting findings
- Experience with CRM software for client interactions and data management
- Proficient in Microsoft Office, specifically Excel for data analysis and reporting