Studio Associate
Lucid Motors
- New York City, NY
- Permanent
- Full-time
- Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid
- Welcome guests in an engaging, courteous and sincere manner
- Demonstrate excitement and create intrigue about Lucid products
- Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
- Pipeline Management: Maintain and build a robust customer pipeline through disciplined practices.
- CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement
- Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.
- Competitive landscape: Take initiative to understand competitor models and packages in order to educate customer on why Lucid
- Effectively communicate the benefits of Lucid products and being a member of the Lucid community
- Gauge guests' requirements and interests to deliver a personalized and relevant interaction
- Be responsible for lead capture and progression of guests through initial part of the Lucid journey
- Manage and overcome customer challenges in a cordial and calm manner
- Ensure all studio assets are presentable and consistent with the Lucid brand image
- Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions
- Remain available for ad-hoc activities to improve studio operations and customer experiences
- Support local marketing initiatives and events to build brand awareness
- Maintain a continuing desire to learn and develop to progress your career with Lucid Motors
- Assist with daily operations as needed
- Completed, or working towards, Bachelor's degree or equivalent is preferred.
- Exceptional people skills including strong oral and written communication, empathy and active listening ability.
- Ability to deliver outstanding customer experiences in a fast paced and dynamic environment.
- Conscientious, responsible and reliable.
- Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
- Comfortable operating in ambiguous retail environment
- Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
- Familiarity with CRM tools a plus
- Flexible availability including extended holiday mall hours, holidays and weekends
- Valid driver's license with no suspensions within the past year