Service Manager
Quinn Company
- Oxnard, CA
- $89,000-100,000 per year
- Permanent
- Full-time
- Responsible for the overall financial performance that includes budgets and capital expenditures.
- Provide leadership direction to the entire service department.
- Communicate and influence direct reports effectively to develop good working relationships and teamwork.
- Responsible for employee satisfaction utilizing turn-over metric, employee surveys and developing action plans.
- Aligns, partners, and collaborates with assigned HR representative to proactively manage staffing, workforce development, employee communication, employee relations and support / develop business unit objectives.
- Maintain customer satisfaction with timely and accurate communication - Interviews Service customers, analyze service needs and provide cost quotes, answer customer service questions and prepare work orders.
- Plans work schedule to meet work order commitments and assigns work to technicians and monitors progress.
- Provides decision-making support to technicians in the analysis and resolution of service/parts problems.
- Prepares customer invoice for work performed.
- Effectively analyze and proactively seek out all options to provide the best solution for the customers and Quinn.
- Elevate customer issues to Product Support Manager when appropriate.
- Responsible and accountable for maintaining and promoting a safe work environment. Promote Safety First culture. Complete Employee Injury Report promptly and accurately.
- Promoting a seamless product support to the customer to achieve Quinn Company objective of Caterpillars PINS target numbers.
- Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect, Quality and Customer Service.
- Must be willing visit customers and suppliers. Must be able to work occasional weekends.
- Overall supervision of employees in a Machine Service Department.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance using the PADS process; rewarding and disciplining employees; addressing complaints and resolving problems.